Payment

We accept various payment methods including cash, credit/debit cards, and mobile money. All prices are in Kenyan Shillings (KES).

Shipping

We offer delivery services within Nairobi and surrounding areas. Shipping fees may apply depending on your location.

Returns and Refunds

Products can be returned within 7 days of purchase if they are in original condition with all packaging and accessories. Refunds will be processed within 14 business days.

Warranty

All products come with official Apple warranty. Please refer to our warranty policy for more details.

Trade-In Program

We offer trade-in services for your old Apple devices. Contact us for an estimate on your device's trade-in value.

Contact

For any questions about our sales policy, please contact us through our contact page or visit our store.

Return & Refund Policy

At iCare Kenya, we strive to ensure customer satisfaction for all products and services related to Apple Inc. devices. This policy outlines the conditions for returns, exchanges, and refunds.

1.1 Eligibility for returns

You may request a return if:

The product is defective or damaged upon delivery
You received the wrong item
The product is unused, unopened, and in original packaging

Note: Returns must be initiated within 7 days of purchase or delivery.

1.2 Non-returnable items

The following items are not eligible for return:

Opened or used accessories
Software, digital products, or activated devices
Items damaged due to misuse or customer negligence
Special-order or customized products

1.3 Return process

To initiate a return:

Contact our support team
Provide proof of purchase (receipt or invoice)
Return the product to our store in Nairobi or via an approved courier

All returned items will be inspected before approval to ensure they meet the return requirements.

Sales Policy